We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 30 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 30 days of making a purchase.
How to return an product
- Step 1 - Fill in the returns form we included with your parcel.
- Step 2 - Attach the returns label included on your invoice to your parcel.
- Step 3 - Send the parcel to us via your preferred courier. We recommend that you return the item via a recorded delivery service
- Step 4 - Once we recieve your items we aim to complete your return within 3 working days. Once processed we will contact you via email to confirm your exchange, refund or store credit.
We can only exchange like-for-like products. This means a product in a different size or colour (subject to selling price and availability). If you would like a completely different item, please return the item for a full refund and place a new order online.
Items returned with an incomplete Returns Form, or in a used condition, may also take longer to process and we cannot refund you for the return postage where you have ordered incorrectly or are returning unwanted items.
In order to return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Returns can be mailed to: 347 Clinton Street, Hempstead, NY, 11550. You will be responsible for paying for the shipping costs with regard to the items that you wish to return. We will not refund the shipping costs.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a $20 restocking fee.
If you would like to contact us concerning any matter relating to this Refund Policy, you may send an email to [email protected]
This document was last updated on January 14, 2021