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Alma Solutions INC are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998 and General Data Protection Regulations 2018). We collect information about you for 2 reasons: firstly, to process your order and secondly to provide you with the best service possible. We will not email you in the future unless you have given us your consent. We will give you the chance to refuse any marketing email from us in the future.
This information is already stored on our internal systems and our website simply verifies you as a customer of Ribble Cycles. We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up to date. You can check the information that we hold about you by visiting your account or emailing us. If you find any inaccuracies we will delete or correct it promptly. The personal information that we hold will be held securely in accordance with our internal security policy and the law. We will not transfer or sell your information. We may use technology to track the patterns of behaviour of visitors to our site. If you have any questions/comments about privacy, you should send an email to [email protected]
Data is gathered as you browse the site and buy from Ribble Cycles and is used to build knowledge about what products are most commonly browsed and purchased. this information is associated with the email address. We use this data in an anonymised way to target you and people like you on social sites such as Facebook and Google. Again, once you opt-out your data is no longer used for this type of profiling.
We take data security very seriously and will take reasonable technical and organisational precautions to prevent the loss, misuse or alteration of your personal information. We will store all the personal information you provide on our secure servers. All electronic financial transactions entered into through our website will be protected by encryption technology.
When you place an order, we need to know your name, email address, delivery address, credit or debit card number and the card's expiry date. This allows us to process and fulfil your order and to notify you of the status of your request. We may also ask for your telephone number which enables us to contact you urgently if there is a problem with your order.
We have designed our site to protect the information we collect online from unauthorised access. We safeguard your private information by implementing the appropriate physical, electronic and managerial procedure necessary to protect your privacy. To further protect your security, we also take the reasonable steps to verify your identity before granting access to your personal profile or making data changes. We are committed to protecting your privacy and have security measures in place to prevent unauthorised access to and disclosure of your personal information.
Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing devices) hard drive through your Web browser to enable our systems to recognise your browser and to provide rich shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket between visits. The Help menu in most common browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether
The above privacy statement may not be applicable in all countries of Ribble Cycles visitors or registered community users, as security policies may vary according to the individual Internet laws in each host country.
Alma Solutions INC is a registered company in England and Wales that has been trading since 1978. Our HQ is located at 363 Leach Place, Walton Summit Centre, Bamber Bridge, Preston, Lancashire, PR5 8AS, United Kingdom, company number 4149504. We comply fully with UK law relating to mail order companies and distance selling regulations. Customer satisfaction is our primary goal, and we welcome your feedback if we fail to meet your expectations in any way. Our terms and conditions do not affect your statutory rights.
UK delivery time for parts and accessories is stated at 2-4 working days, bikes are built in approximately 35 days (excludes CustomColour) and take a further 48 hours in the post from despatch. Next day delivery is available within the UK on orders placed before 2pm (orders placed before 2pm on a Friday will be delivered on the following Monday). There are a range of worldwide delivery options available and schedules vary depending on the destination. For sales outside the EU, there may be customs/import duties to pay depending on the value of the goods – these are the responsibility of the customer. Please note there are restrictions on all shipping types, for full details please see our delivery page.
Delivery of bikes takes longer due to every bike being custom-built to order. Please contact us for current build times.
Please note that our mailing partners do not perform collections on Bank Holidays and this may impact your delivery time if selecting a priority shipping service.
Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store.
If you have paid using a Cycle to Work voucher, please note that your pre-order date is subject to change depending on when we receive your voucher and can release your order. This is because we can only allocate a frame to your build once full payment has been received. Furthermore, your scheme may start salary deductions immediately (please seek advice from your chosen scheme provider if you are unsure on this point).
Every effort is made to ensure that pre-order dates are accurate, but in some cases, it may be necessary for us to amend these dates. Under these circumstances, we will communicate any changes that apply to existing orders.
Please note that payments for pre-order products are taken in full when your order is placed. If you have paid for your purchase via V12 Finance, the agreement and payments will not commence until your goods are dispatched for delivery or are available for collection from store. er these circumstances, we will communicate any changes that apply to existing orders.
You can pay with the following cards:
Select ‘Credit / Debit Card’ at the checkout to pay by credit or debit card and payment will be taken at the point of purchase.